If there is an update available, you will see ‘Update’ option. Open the Play Store on Android and search for the app. Update your Microsoft Remote Desktop client on whichever device you are using it on. I will be using the Android app as an example for this post. The RDP error is more common in Windows 10 version 1903 but may affect other versions too. Note: Microsoft is aware of the issue and is working on a fix. Open Settings by pressing the Windows key+I on the keyboard and select Update & Security.Ĭheck if there are any updates available and if yes, update and reboot your PC once before trying to connect remotely again. It's quite possible that your computer has some pending updates.
Here are some known ways to troubleshoot it.Īs always, we recommend updating your Windows 10 to the latest version. As always, there can be several reasons leading remote desktop showing a black screen error. Some users have also reported that after seeing a black screen, Remote Desktop client disconnects or crashes. Many users have faced the error in earlier versions of Windows as well.
However, some users are witnessing a black screen even after connecting to the remote computer successfully. You can enable the Remote Desktop option under Settings and download the necessary app on your smartphone. Microsoft’s Remote Desktop is a savior when you have to connect to a computer remotely using another PC or a mobile device.
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